Before the system
- Case history scattered across email, calls and files.
- Harder to check a ticket status and who owns it.
- The company lost time on repeat questions and manual clean-up.
Case study · B2B system
Strefa Dealera EGO
A dealer panel that keeps warranties, tickets and communication in order — without digging through email.
- 2022 → today
- 200+ dealers
- 5000+ warranty cards
Pulpit Strefy Dealera EGO1 / 8
Problem
Too much of the work lived in email.
Dealers, tickets and warranties needed one place to work. Without a panel, chaos, mistakes and handling time kept growing.
After the rollout
- Dealers see their own process; the team shares one context.
- Warranty cards and tickets flow through one place.
- Monitoring and care continue after launch, not just until deploy.
Scope
Not a website. A tool for the work.
Process first, then the screen, the data, the automation and the upkeep. That is how a system actually takes work off the team.
Dealer process
Mapping the path from a ticket to a handled case.
B2B panel
One view for dealers and staff cuts the "where are we?" questions.
Data and warranties
Warranty cards and statuses land in one readable place.
Care after launch
Upkeep, monitoring and development instead of leaving the company alone with a panel.
Outcome
What changed.
Less scatter
Cases stop getting lost between messages. The panel shows what is known and what comes next.
More control
The company owns its process and its system — not a spreadsheet taped to an inbox.
A good B2B system does not do fireworks. It removes repetitive work and leaves a clear status.
This is the kind of work Rysiu o IT does: process, rollout and care after the start. Book a free consultation